What is muocha*01?
Our first matcha. Ceremonial grade and single-origin, grown in Lishui, Zhejiang, China. First spring harvest, shade-grown for 25 days, and 100% pure matcha with nothing added. Expect notes of pistachio and a smooth umami.

How should I store my matcha?
Keep it sealed and away from heat, light and moisture. Unopened, it keeps for 18 months from production. Once opened, store it in the fridge and enjoy it within 1–2 months, while colour and flavour are at their best. 

Does matcha contain caffeine?
Yes. If you are pregnant, nursing or sensitive to caffeine, please check with your doctor before drinking it.

Do you offer free shipping?
Yes. Orders of RM100 and above ship free anywhere in Malaysia. Below that, shipping is a flat RM8 to West Malaysia and RM15 to East Malaysia.

How long will my order take to arrive?
We pack and dispatch orders within 1–3 business days. Delivery usually takes another 2–4 business days in West Malaysia and 3–7 in East Malaysia.

Do you ship internationally?
For now we only ship within Malaysia, but we hope to go further soon.

How do I track my order?
Once your order ships, we'll email you a tracking number so you can follow it all the way to your door.

Can I cancel or change my order?
We pack orders quickly, so we're unable to cancel or change an order once it's placed. Please check your details before checkout. If you've entered the wrong address, email hello@slowhour.co right away and we'll see what we can do.

Can I return my order?
All sales are final. We don't accept returns or exchanges for change of mind or incorrect selection.

What if my order arrives damaged or incorrect?
Email hello@slowhour.co within 7 days of delivery with your order number and photos or a video of the item and packaging. Once we've confirmed the issue, we'll send a replacement or refund. Nothing needs to be sent back.

Do you offer wholesale? 
Yes. Fill in our wholesale form and we'll be in touch.