Refund policy
Last updated: 18 October 2026
1. All Sales Final
All sales are final, for food and non-food items alike. For food products such as matcha, this is for hygiene and food-safety reasons. We don't accept returns, exchanges or refunds for change of mind or incorrect selection.
2. Damaged, Defective or Incorrect Items
Please check your order when it arrives. If anything is damaged, defective or incorrect, email hello@slowhour.co within 7 days of delivery with your order number and clear photos or a video of the item and packaging.
Once we've confirmed the issue, we'll send a replacement or refund. Nothing needs to be sent back.
3. Refunds
Approved refunds are returned to your original payment method within 5–10 business days.