Shipping policy
Last updated: 18 October 2026
1. Coverage
We ship everywhere in Malaysia, including Sabah and Sarawak. We don't ship internationally at the moment.
2. Processing Time
Orders are packed and dispatched within 1–3 business days, Monday to Friday. Orders placed on weekends or public holidays are processed from the next business day.
3. Courier & Delivery Times
Orders are shipped via our courier partners, selected for each order based on your location.
4. Shipping Fees
West Malaysia: RM8 flat rate. East Malaysia (Sabah, Sarawak and Labuan): RM15 flat rate. Free shipping on all orders of RM100 and above.
5. Order Tracking
You'll receive a tracking link by email once your order ships.
6. Delays
We are not responsible for delays caused by the courier, customs, or events outside our reasonable control, but we'll keep you updated if this affects your order.
7. Lost or Missing Parcels
If tracking shows your parcel as delivered but you haven't received it, contact us within 3 days so we can investigate with the courier. If your parcel hasn't arrived within 2 business days after the estimated delivery window, let us know. If the courier confirms it's lost, we'll send a replacement or a full refund.
8. Contact